BILLING INFORMATION
CONFIDENTIAL INFORMATION
MAINTENANCE CONTRACT PARTS USED
SUB-CONTRACT COSTS
SO#
Time
QBINV#
EMP
JRB
BM
KH
MJB
NT
RC
Date
Phone
Fax #
Customer
Source
Address
City
State
ZIP
Email
Make
Model
SN#
Make
Model
SN#
Other
Problem
Estimate
Type
OM
OC
OW
OT
T
W
C
OP
M
P
Y
R
OY
OSC
SC
OTA
TA
OM
OC
OW
OT
C
M
OC
OM
OP
OSC
OT
OTA
OW
OY
P
R
SC
T
TA
W
Y
Assigned
Status
ASC
ASCM
AWCL
AWCR
AWEA
AWM
AWMR
AWP
C/W
EP
NF/MC
SCDL
TST
Resolution
EMP #
Date Complete
CD
L
M
NB
NL
NM
P
T
QTY
DESCRIPTION
PRICE
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
Parts & Supplies
Labor
SUBTOTAL
Tax Exempt
TAX
TOTAL
Terms
Comments
Paid By
Date Paid
Signature
Date
Contract Start
TOTAL M
TOTAL NM
Equipment Purchased
TOTAL T
TOTAL NB
QTY
PART#
DESCRIPTION
VENDOR
COST
ID
Date
Description
Sub-Contract
Total Parts
Profit
Technical Comments Not for Customer
Contract Renewal Recommendations
BALANCE
Systems Engineer Notes
ABLE TO FIND THE DRIVER CD BECAUSE THE DOWNLOAD WOULD HAVE TAKEN AN HOUR. REINSTALLED THE DRIVERS AND AN ERROR APPEARED WHEN THE SOFTWARE COULD NOT FIND THE PRINTER AUTOMATICALLY. IT IS POSSIBLE SYMANTEC WAS BLOCKING THE COMMUNICATION. IT WORKED VIA THE IP ADDRESS. SET A DHCP RESERVATION TO KEEP THE IP FROM CHANGING. CONNECTED DIRECTLY TO THE FRONTIER MODEM TO DO A SPEED TEST. RESULTS WERE 0.9 MBPS DOWNLOAD AND APPROXIMATELY THE SAME UPLOAD. LOGGED INTO THE FRONTIER ROUTER USING admin FOR THE PASSWORD. DISABLED THE UNSECURED WIFI. LOGGED INTO THE NEW LINKSYS ROUTER USING THE PASSWORD KATHY RECORDED. VERIFIED SETTINGS. LOGGED INTO THE WIFI RANGE EXTENDER AND RECONFIGURED IT TO CONNECT TO THE NEW WIFI ROUTER AND SECURE THE NETWORK. THE WIFI IS THE BEST IT WILL GET. 10 DEVICES TRYING TO USE THE INTERNET INCLUDING STREAMING VIDEO WILL BE ALMOST IMPOSSIBLE AS LONG AS THE INTERNET SPEED DOES NOT INCREASE. EXPLAINED THAT KATHY WILL NEED TO CONTACT FRONTIER TO SEE WHAT CAN BE DONE ABOUT THE SPEED.