BILLING INFORMATION
CONFIDENTIAL INFORMATION
MAINTENANCE CONTRACT PARTS USED
SUB-CONTRACT COSTS
SO#
Time
QBINV#
EMP
JRB
BM
KH
MJB
NT
RC
Date
Phone
Fax #
Customer
Source
Address
City
State
ZIP
Email
Make
Model
SN#
Make
Model
SN#
Other
Problem
Estimate
Type
OM
OC
OW
OT
T
W
C
OP
M
P
Y
R
OY
OSC
SC
OTA
TA
OM
OC
OW
OT
C
M
OC
OM
OP
OSC
OT
OTA
OW
OY
P
R
SC
T
TA
W
Y
Assigned
Status
ASC
ASCM
AWCL
AWCR
AWEA
AWM
AWMR
AWP
C/W
EP
NF/MC
SCDL
TST
Resolution
BROUGHT DENISE'S COMPUTER AND THE LAPTOP BACK TO THE OFFICE. WAS ABLE TO FIND AND DELETE NORTON AND SYMANTEC PROGRAM FILES BY USING BOOTABLE TOOLS. BOOTED THE COMPUTER AND TRIED THE INSTALLER AGAIN AND STILL COULD NOT INSTALL TREND MICRO. STARTED A REMOTE SESSION
EMP #
Date Complete
CD
L
M
NB
NL
NM
P
T
QTY
DESCRIPTION
PRICE
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
Parts & Supplies
Labor
SUBTOTAL
Tax Exempt
TAX
TOTAL
Terms
Comments
Paid By
Date Paid
Signature
Date
Contract Start
TOTAL M
TOTAL NM
Equipment Purchased
TOTAL T
TOTAL NB
QTY
PART#
DESCRIPTION
VENDOR
COST
ID
Date
Description
Sub-Contract
Total Parts
Profit
Technical Comments Not for Customer
Contract Renewal Recommendations
BALANCE
Systems Engineer Notes
WITH TREND MICRO. MAI WAS FILLING IN FOR ROD. SHE WENT THROUGH AND CLEARED OUT MANY MORE REGISTRY KEYS BY SEARCHING FOR ANYTHING WITH NORTON IN THE REGISTRY. AFTER CLEARING ALL OF THEM OUT AND REBOOTING, TREND MICRO SUCCESSFULLY INSTALLED. BOOTED UP THE LAPTOP AND INSTALLED TREND MICRO ALLOWING IT TO AUTOMATICALLY REMOVE THE SYMANTEC ENDPOINT PROTECTION. IT SUCCESSFULLY REMOVED SYMANTEC AND INSTALLED TREND. RETURNED THE LAPTOP AND DENISE'S COMPUTER. CONNECTED AND POWERED ON DENISE'S COMPUTER TO MAKE SURE EVERYTHING WORKED. INSTALLED IDRIVE. THE DEFAULT FOLDERS TO BACKUP WERE ALL THAT WAS NECESSARY. ABOUT 30GB OF DATA WILL BE BACKED UP. INSTRUCTED DENISE TO LEAVE THE COMPUTER ON TONIGHT. SCHEDULED REGULAR BACKUPS FOR NOON EVERY DAY.