BILLING INFORMATION
CONFIDENTIAL INFORMATION
MAINTENANCE CONTRACT PARTS USED
SUB-CONTRACT COSTS
SO#
Time
QBINV#
EMP
JRB
BM
KH
MJB
NT
RC
Date
Phone
Fax #
Customer
Source
Address
City
State
ZIP
Email
Make
Model
SN#
Make
Model
SN#
Other
Problem
Estimate
Type
OM
OC
OW
OT
T
W
C
OP
M
P
Y
R
OY
OSC
SC
OTA
TA
OM
OC
OW
OT
C
M
OC
OM
OP
OSC
OT
OTA
OW
OY
P
R
SC
T
TA
W
Y
Assigned
Status
ASC
ASCM
AWCL
AWCR
AWEA
AWM
AWMR
AWP
C/W
EP
NF/MC
SCDL
TST
Resolution
CHECKED TO SEE IF THE NAS DRIVE WAS BEING USED. THERE WERE SOME FILES ON IT BUT NOT MANY. CHECKED IDRIVE AND FOUND THAT IT WAS NO LONGER ON THE COMPUTER. DOWNLOADED AND REINSTALLED IDRIVE AND PREVIOUS SETTINGS WERE RESTORED. MADE SURE ALL SCHEDULE WERE
EMP #
Date Complete
CD
L
M
NB
NL
NM
P
T
QTY
DESCRIPTION
PRICE
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
Parts & Supplies
Labor
SUBTOTAL
Tax Exempt
TAX
TOTAL
Terms
Comments
Paid By
Date Paid
Signature
Date
Contract Start
TOTAL M
TOTAL NM
Equipment Purchased
TOTAL T
TOTAL NB
QTY
PART#
DESCRIPTION
VENDOR
COST
ID
Date
Description
Sub-Contract
Total Parts
Profit
Technical Comments Not for Customer
Contract Renewal Recommendations
BALANCE
Systems Engineer Notes
POINTING TOWARDS FUTURE DATES AND NOT OLD DATES THAT WOULD RESULT IN IT NEVER RUNNING. A NEW ROUTER WAS PURCHASED WITH CREDITS TO BEST BUY THAT WERE GOING TO EXPIRE. THE ROUTER IS AN ASUS AC5300 RT-AC5300. BOOTED THE ROUTER NOT CONNECTED TO THE NETWORK AND CONFIGURED IT TO MATCH THE SETTINGS OF THE CURRENT ROUTER. MATCHED THE SSID EXCEPT FOR ONE CHARACTER UNTIL THE OLD ROUTER WAS DISCONNECTED. REMOVED THE OLD ROUTER AFTER CLEARING WITH THE OFFICE THAT INTERNET WILL BE DOWN FOR A FEW MINUTES. CONNECTED THE NEW ROUTER. CHANGED THE SSID TO COMPLETELY MATCH THE OLD ONE. THE SECURITY STANDARD IS DIFFERENT SO COMPUTERS WILL NEED TO BE RECONNECTED ANYWAY. UPGRADED THE FIRMWARE. SETUP DHCP RESERVATION FOR CATHY'S PC SO THAT IT IS SUITABLE FOR HOSTING QUICKBOOKS. USED THE LINK IN DENISE'S EMAIL TO DOWNLOAD QUICKBOOKS DESKTOP PREMIER 2017 AND ENTERED THE LICENSE INFORMATION FROM THE EMAIL UPON INSTALLATION. PREPARED CATHY'S PC TO HOST QUICKBOOKS WHILE DENISE'S COMPUTER WAS DOWNLOADING IT. SHARED THE QUICKBOOKS FOLDER LOCATED IN USERS\PUBLIC\PUBLIC DOCUMENTS\INTUIT AND MAPPED IT AS THE Q DRIVE ON DENISE'S COMPUTER. OPENED QUICKBOOKS ON CATHY'S PC AND CHOSE HOST MULTIUSER ACCESS UNDER FILE - UTILITIES. CONFIGURED THE DATABASE MANAGER TO SCAN THE FOLDER MENTIONED ABOVE. DIAGNOSTICS COMPLETED SUCCESSFULLY. RESTARTED THE PC. CREATED NEW USERS FOR CATHY AND DENISE. OPENED THE COMPANY FILE AND SWITCHED TO MULTIUSER MODE. QUICKBOOKS FAILED TO INSTALL ON DENISE'S PC THE FIRST TIME BUT SUCCEEDED THE SECOND. REPAIRED IDRIVE ON CAROL'S COMPUTER.