BILLING INFORMATION
CONFIDENTIAL INFORMATION
MAINTENANCE CONTRACT PARTS USED
SUB-CONTRACT COSTS
SO#
Time
QBINV#
EMP
JRB
BM
KH
MJB
NT
RC
Date
Phone
Fax #
Customer
Source
Address
City
State
ZIP
Email
Make
Model
SN#
Make
Model
SN#
Other
Problem
Estimate
Type
OM
OC
OW
OT
T
W
C
OP
M
P
Y
R
OY
OSC
SC
OTA
TA
OM
OC
OW
OT
C
M
OC
OM
OP
OSC
OT
OTA
OW
OY
P
R
SC
T
TA
W
Y
Assigned
Status
ASC
ASCM
AWCL
AWCR
AWEA
AWM
AWMR
AWP
C/W
EP
NF/MC
SCDL
TST
Resolution
NOTICED THE NETWORK CONNECTION ICON SHOWED AN X BUT HER PC WAS CONNECTED TO THE WIFI AND INTERNET WAS WORKING. TRIED OPENING QUICKBOOKS AND AN ERROR APPEARED ASKING IF THE FILE HAD BEEN MOVED. CHECKED THE MAPPED NETWORK DRIVE AND IT SHOWED DISCONNECTED.
EMP #
Date Complete
CD
L
M
NB
NL
NM
P
T
QTY
DESCRIPTION
PRICE
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
L
M
NB
NL
NM
P
T
Parts & Supplies
Labor
SUBTOTAL
Tax Exempt
TAX
TOTAL
Terms
Comments
Paid By
Date Paid
Signature
Date
Contract Start
TOTAL M
TOTAL NM
Equipment Purchased
TOTAL T
TOTAL NB
QTY
PART#
DESCRIPTION
VENDOR
COST
ID
Date
Description
Sub-Contract
Total Parts
Profit
Technical Comments Not for Customer
Contract Renewal Recommendations
BALANCE
Systems Engineer Notes
IT WOULD NOT RECONNECT AND IT WAS MAPPED VIA IP ADDRESS. TRIED PINGING CATHY'S COMPUTER IP AND DID NOT GET A RESPONSE. TRIED PINGING THE IP ADDRESS WITH MY LAPTOP AND GOT A RESPONSE. TRIED PINGING DENISE'S COMPUTER FROM MY LAPTOP AND GOT A RESPONSE. BUT DENISE'S COMPUTER WILL NOT PING CATHY'S. RENEWED THE IP LEASE ON EACH COMPUTER BUT NO DIFFERENCE. REBOOTED EACH PC BUT NO DIFFERENCE. CHANGED THE IP OF CATHY'S COMPUTER AND WAS THEN ABLE TO PING IT. CHANGED IT BACK TO THE 192.168.0.127 THAT IT WAS AND COULDN'T PING IT AGAIN. DELETED THE DRIVE MAP ON DENISE'S PC. CHANGED THE DHCP RESERVATION FOR CATHY'S COMPUTER FROM THE 127 ADDRESS TO 192.168.0.10. PINGING WAS SUCCESSFUL BETWEEN THE COMPUTERS. MAPPED THE QUICKBOOKS DRIVE AGAIN. THE CONNECTION NOW WORKS BY NAME AND NOT JUST BY IP ADDRESS. OPENED QUICKBOOKS. LOGGED IN SUCCESSFULLY. LOGGED OUT AND HAD DENISE LOG IN. SHE LOOKED AROUND AND THERE WERE SOME THINGS SHE COULDN'T SEE. CHANGED THE QUICKBOOKS PERMISSIONS FOR HER USER TO MATCH CATHY'S. DENISE LOGGED BACK IN SUCCESSFULLY. QUICKBOOKS LOADS A LITTLE SLOW BECAUSE OF THE WIFI BUT IT APPEARS TO BE WORKING WITHOUT PRODUCING ANY ERRORS. FILE SHARE CREDENTIALS: USER: RITA2-HP\FILE SHARE PASS: Des2018